These Terms and Conditions apply to the use of www.shenqingjie.com, the booking of whole-home deep cleaning services, and any related service arrangement made through the website.
1. Service Provider
Shenqingjie operates this website and provides the services described on the relevant service pages.
Company: xxx
Brand: Shenqingjie
Email: cleaning@shenqingjie.com
Address: xxx
Telephone: xxx
Website: www.shenqingjie.com
2. Services
The website provides information about available whole-home deep cleaning services and allows customers to submit service bookings.
The exact service scope depends on the service selected, the information provided during booking and the agreed service arrangements.
Customers are responsible for providing accurate and complete information required to arrange the requested service, including the service address, property information, requested service and relevant access arrangements.
3. Booking Deposit
Unless expressly stated otherwise on the relevant service page, the amount displayed on the website is a booking deposit only and does not represent the full cost of the service.
Payment of the displayed deposit is used to confirm the booking request. Any remaining amount applicable to the selected service will be communicated or confirmed as part of the booking arrangements.
Customers should review the service description, applicable booking information and total payment arrangements before confirming a booking.
4. Booking Confirmation
Submitting a booking request does not necessarily mean that an appointment has been finally confirmed.
A booking becomes confirmed when the requested service and appointment arrangements have been accepted and confirmation has been provided.
If information required to arrange the service is incomplete or inaccurate, the booking may need to be reviewed or rearranged.
5. Customer Responsibilities
Customers must:
- provide accurate booking and contact information;
- provide a suitable address for the requested service;
- provide reasonable access to the property at the agreed appointment time;
- inform us in advance of circumstances that may materially affect the requested service;
- ensure that any relevant instructions concerning access to the property are provided before the appointment.
If a customer cannot provide the required access or materially changes the agreed arrangements, the appointment may need to be rescheduled.
6. Appointments and Rescheduling
Customers should contact us as soon as reasonably practicable if they need to change or cancel an appointment.
Requests to change an appointment are subject to availability and the applicable cancellation arrangements.
Where an appointment cannot proceed because required access is unavailable or because the customer has not provided information necessary to arrange the service, the booking may be subject to rescheduling or other applicable booking terms.
Nothing in these Terms limits any mandatory consumer rights applicable under law.
7. Cancellation and Right of Withdrawal
Where applicable under European or Dutch consumer law, consumers have a statutory right of withdrawal for distance contracts, subject to the applicable legal exceptions.
For service contracts, the statutory withdrawal period is generally 14 calendar days from conclusion of the contract, unless a lawful exception applies.
Customers may exercise an applicable withdrawal right using the cancellation function provided on the website or by contacting:
Where required by applicable law, the website will provide the prescribed information and withdrawal process.
Where a customer expressly requests that a service begin during the applicable withdrawal period, the customer may be required to pay an amount proportionate to the service actually provided before withdrawal, in accordance with applicable law.
Where a statutory exception applies after a service has been fully performed, the applicable withdrawal right may no longer be available where the relevant legal requirements have been satisfied.
8. Refunds
Where a refund is legally due following cancellation or withdrawal, the applicable amount will be refunded in accordance with the relevant legal requirements and the circumstances of the booking.
Where permitted by applicable law, amounts corresponding to services already provided may be retained or deducted on a proportionate basis where the customer expressly requested commencement of the service during the applicable withdrawal period.
Any additional cancellation or rescheduling arrangements will be applied only to the extent permitted by applicable law.
9. Service Access and Conditions
Customers must provide reasonable access to the property at the agreed appointment time.
If access cannot be provided, the service cannot reasonably be carried out, or material information supplied during booking is inaccurate, the appointment may need to be rearranged.
Any additional arrangements or charges, where applicable, will be communicated before they are applied.
10. Service Scope
Services are provided according to the selected service description and the arrangements confirmed for the booking.
Items or areas that are not included in the selected service may fall outside the agreed service scope.
If the requested work materially differs from the service selected during booking, the revised arrangements should be agreed before additional work is undertaken.
11. Customer Property
Customers should keep personal, valuable or particularly delicate belongings appropriately stored before the appointment.
Where a customer has specific instructions concerning property or areas of the premises, those instructions should be communicated before the service begins.
12. Liability
Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted under applicable law.
Subject to mandatory legal requirements, liability is limited to losses that are reasonably foreseeable and directly connected with the relevant service arrangement.
Where applicable law provides consumers with mandatory remedies, statutory rights remain unaffected.
13. Website Information
Service descriptions, availability and other information displayed on the website are intended to provide clear information about the services offered.
Information may be updated where reasonably necessary to reflect changes to services, booking arrangements or legal requirements.
The terms applicable to a customer’s booking are those presented and accepted in connection with that booking.
14. Changes to These Terms
These Terms may be updated when reasonably necessary to reflect changes in services, business arrangements or applicable legal requirements.
The version applicable to a booking will be the version made available before the relevant agreement is concluded, unless a subsequent change is required by law or is otherwise agreed with the customer.
15. Governing Law and Consumer Rights
These Terms are governed by the laws applicable to the relevant service arrangement.
Where a consumer is protected by mandatory provisions of the law of their country of residence, those mandatory protections remain applicable.
Nothing in these Terms is intended to remove or restrict a consumer right that cannot lawfully be excluded or restricted.
16. Contact
For questions regarding these Terms, bookings, cancellations or service arrangements, please contact:
Company: xxx
Brand: Shenqingjie
Email: cleaning@shenqingjie.com
Address: xxx
Telephone: xxx
Website: www.shenqingjie.com