This Service Delivery Policy explains how whole-home deep cleaning services are arranged and delivered following a booking made through www.shenqingjie.com.
1. Service Delivery Method
The services offered on this website are delivered as scheduled, in-person services at the customer’s nominated property.
The relevant service is arranged according to the selected service option, booking information and confirmed appointment details.
2. Booking Process
To request a service, customers must select the relevant service and provide the information reasonably required to arrange the appointment.
This may include contact details, the service address, property information, preferred appointment details and other information relevant to the requested service.
Customers are responsible for ensuring that the information provided during booking is accurate and complete.
3. Booking Deposit
Unless expressly stated otherwise, the amount displayed on the website is a booking deposit only.
The displayed amount is not necessarily the total cost of the requested service.
The deposit is collected in connection with the booking request and appointment arrangements. Any remaining amount applicable to the selected service will be communicated or confirmed as part of the booking process.
4. Booking Review and Confirmation
After a booking request is submitted, the booking information may be reviewed before the appointment is confirmed.
An appointment is treated as confirmed when the relevant service arrangements and appointment details have been accepted and confirmation has been provided to the customer.
If additional information is required, the customer may be contacted before the appointment is finalised.
5. Appointment Arrangements
The confirmed appointment will be arranged according to the agreed service date, time, location and service scope.
Customers should review the appointment information and notify us promptly if any relevant detail needs to be corrected or changed.
Any request to amend an appointment is subject to availability and the applicable booking terms.
6. Property Access
Customers are responsible for providing reasonable access to the property at the agreed appointment time.
Relevant access instructions should be provided before the appointment where necessary.
If access cannot be provided at the agreed time, or if material booking information is inaccurate or incomplete, the appointment may need to be rearranged.
7. Service Delivery
The service will be carried out according to the selected service scope and the arrangements confirmed for the booking.
The work performed may depend on the condition of the property, the areas included in the selected service and the information provided before the appointment.
Requests falling outside the agreed service scope may require separate arrangements before additional work is undertaken.
8. Changes to the Service Scope
If the actual circumstances at the property materially differ from the information provided during booking, the service arrangements may need to be reviewed.
Where additional work or revised arrangements are requested, the relevant details should be agreed before proceeding.
9. Completion of Service
The service is considered delivered once the agreed service has been carried out at the confirmed property in accordance with the applicable booking arrangements.
If the customer has a question regarding the completed service, the matter should be reported as soon as reasonably practicable so that the relevant booking can be reviewed.
10. Delays or Changes
Occasionally, an appointment may need to be changed due to circumstances affecting the agreed service arrangements.
Where a change is necessary, the customer will be contacted using the information provided during booking, and the appointment may be rearranged where appropriate.
11. Cancellation and Refunds
Cancellation and refund matters are handled in accordance with the applicable Terms and Conditions, Refund Policy and mandatory consumer protection requirements.
Where European or Dutch consumer law provides a statutory right of withdrawal, that right remains subject to the applicable legal conditions and exceptions.
Where a customer expressly requests that the service begin during an applicable withdrawal period, an amount corresponding to services already provided may be payable where permitted by applicable law.
12. Customer Responsibilities
To support the delivery of the requested service, customers should:
- provide accurate booking information;
- provide reasonable access to the property at the agreed time;
- communicate relevant instructions before the appointment;
- notify us promptly of material changes affecting the booking;
- review the confirmed appointment details.
13. Contact Information
For questions regarding service delivery, booking arrangements or an existing appointment, please contact:
Company: xxx
Brand: Shenqingjie
Email: cleaning@shenqingjie.com
Address: xxx
Telephone: xxx
Website: www.shenqingjie.com