Shenqingjie operates this website and provides whole-home deep cleaning services to customers in Europe and the United States. This Privacy Policy explains how personal information is collected, used, stored and handled when you visit www.shenqingjie.com, contact us, make a booking or use our services.
1. Information We Collect
Depending on how you use our website and services, we may collect:
- Name and contact details, including email address and telephone number;
- Service address and booking information;
- Information relating to the requested cleaning service;
- Information provided when contacting customer support;
- Transaction and booking records;
- Website usage information, such as IP address, browser type, device information and basic website activity;
- Cookie and similar technology information where applicable.
We only request information that is reasonably relevant to providing, arranging, administering or supporting the requested service.
2. How We Use Personal Information
Personal information may be used to:
- Process and administer service bookings;
- Arrange the requested cleaning service;
- Communicate with customers about bookings and enquiries;
- Confirm service details and appointment arrangements;
- Process applicable booking deposits and maintain transaction records;
- Respond to customer requests and service-related communications;
- Maintain business, accounting and legal records;
- Detect, investigate and address misuse, fraudulent activity or other unlawful activity;
- Operate, maintain and improve the website;
- Meet applicable legal and regulatory obligations.
We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy.
3. Legal Grounds for Processing
Where the GDPR applies, personal information is processed on an applicable lawful basis, including where processing is:
- Necessary to take steps at the customer’s request before entering into an arrangement;
- Necessary to perform an arrangement with the customer;
- Necessary to comply with a legal obligation;
- Necessary for legitimate business interests where those interests are not overridden by applicable privacy rights;
- Based on consent where consent is required.
Where consent is the applicable basis, it may be withdrawn at any time. Withdrawal of consent does not affect processing carried out before withdrawal.
4. Booking Deposits and Transaction Information
Prices displayed on the website may represent a booking deposit only and are not necessarily the total cost of the requested service.
Where a customer makes a booking, information relating to the booking and associated transaction may be retained for service administration, accounting, customer support, legal obligations and the establishment or defence of legal claims.
5. Sharing of Personal Information
Personal information may be disclosed only where reasonably necessary for operating the website, administering bookings, providing requested services, maintaining business records, complying with legal obligations, or protecting legitimate business interests.
Information may be made available to service providers acting on our behalf where necessary for functions such as website hosting, communications, administration, record keeping or transaction processing.
Such parties are expected to handle information only for the relevant business purpose and in accordance with applicable requirements.
We do not sell personal information as a business activity.
6. International Data Transfers
As customers may be located in Europe and the United States, information may in some circumstances be processed in countries outside the country in which it was originally collected.
Where the GDPR applies, appropriate safeguards will be used where required for transfers of personal information outside the European Economic Area, in accordance with applicable data protection requirements.
7. Data Retention
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including service administration, customer support, accounting, legal and regulatory obligations, and the establishment or defence of legal claims.
Different categories of information may therefore be retained for different periods.
When information is no longer required, it will be deleted or otherwise handled in accordance with applicable legal requirements.
8. Cookies
The website may use cookies and similar technologies for essential website functions, preferences, basic analytics and other permitted purposes.
Where applicable law requires consent for non-essential cookies or similar technologies, such technologies will be used in accordance with the applicable consent requirements.
Further information may be provided in our Cookie Policy.
9. Data Protection
We apply appropriate organisational and technical measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Access to personal information is limited according to legitimate business requirements.
No method of transmitting or storing information can eliminate every possible risk, and information is handled in accordance with applicable data protection requirements.
10. Your Privacy Rights in Europe
Where the GDPR applies, individuals may have rights including, subject to applicable legal conditions:
- The right to request access to personal information;
- The right to request correction of inaccurate information;
- The right to request deletion of information;
- The right to request restriction of processing;
- The right to object to certain processing;
- The right to receive certain information in a portable format;
- The right to withdraw consent where processing is based on consent.
Requests may be submitted by email to:
Individuals may also have the right to lodge a complaint with the competent data protection authority, including the Dutch Data Protection Authority where applicable.
11. United States Privacy Rights
Depending on the applicable state law and the circumstances of the individual and business, consumers in the United States may have additional privacy rights.
Where applicable, these may include rights to know what categories of personal information are collected and used, request access to personal information, request correction of inaccurate information, request deletion subject to legal exceptions, and exercise applicable choices concerning the sale or sharing of personal information.
We do not sell personal information for monetary consideration.
12. California Privacy Rights
For California residents to whom the California Consumer Privacy Act, as amended, applies, additional rights may include:
- The right to know about categories and specific information collected, subject to applicable requirements;
- The right to request deletion, subject to legal exceptions;
- The right to request correction of inaccurate personal information;
- The right to opt out of the sale or sharing of personal information where applicable;
- The right to limit certain uses of sensitive personal information where applicable;
- The right to non-discrimination for exercising applicable privacy rights.
California residents may submit privacy requests by contacting:
Email: cleaning@shenqingjie.com
We may take reasonable steps to verify a request before completing it. Information may be retained where required or permitted by applicable law.
13. Children’s Information
Our website and services are intended for general consumers and are not directed specifically to children.
We do not knowingly request personal information from children where collection is prohibited by applicable law.
14. Changes to This Privacy Policy
This Privacy Policy may be updated when necessary to reflect changes in our services, website practices or applicable legal requirements.
The latest version will be published on this page with the applicable update date.
15. Contact Information
For questions regarding this Privacy Policy or requests concerning personal information, please contact us:
Company: xxx
Brand: Shenqingjie
Email: cleaning@shenqingjie.com
Address: xxx
Telephone: xxx
Website: www.shenqingjie.com