1. What services do you provide?
We provide whole-home deep cleaning services for residential properties. Available service options and their respective scopes are described on the relevant service pages.
2. Where are your services available?
Services are available in the locations shown during the booking process. Customers should confirm that their service address is within the available service area before submitting a booking.
3. How do I book a service?
Select the relevant service, review the service description and booking information, provide the requested details, and submit your booking. An appointment is confirmed once the requested arrangements have been accepted and confirmation has been provided.
4. Is the price shown on the website the full service price?
No. Unless expressly stated otherwise, the amount displayed on the website is a booking deposit only. It is not necessarily the total cost of the requested service.
Any applicable remaining service fee will be confirmed according to the selected service and the agreed booking arrangements.
5. Why is a deposit required?
The booking deposit is used to confirm a customer’s service request and appointment arrangements. Customers should review the relevant service information and payment details before completing a booking.
6. Can I change my appointment?
Yes. Customers should contact us as soon as reasonably practicable if they need to change an appointment.
Rescheduling is subject to service availability and the applicable booking terms.
7. Can I cancel my booking?
Customers may request cancellation by contacting us at cleaning@shenqingjie.com or by using any applicable cancellation function provided on the website.
Where European or Dutch consumer law provides a statutory right of withdrawal, that right applies subject to the relevant legal conditions and exceptions.
8. Can I receive a refund after cancellation?
Where a refund is legally due, the applicable amount will be handled in accordance with the relevant cancellation terms and applicable law.
Where a customer has expressly requested that a service begin during an applicable withdrawal period, an amount corresponding to the service already provided may be payable where permitted by law.
9. What happens if I request the service during the withdrawal period?
Where a statutory withdrawal period applies, customers may request that the service begin before that period has ended.
If the customer subsequently exercises a valid withdrawal right after the service has started, the amount payable may be calculated in proportion to the service already provided, where permitted by applicable law.
10. What information do I need to provide when booking?
Customers may be asked to provide information such as their name, contact details, service address, property information, preferred appointment details and other information reasonably required to arrange the selected service.
Customers are responsible for ensuring that the information supplied is accurate and complete.
11. What if I cannot provide access to the property?
Customers are responsible for arranging reasonable access to the property at the agreed appointment time.
If access cannot be provided, the appointment may need to be rescheduled. The applicable booking arrangements will depend on the circumstances and applicable law.
12. Can I request additional work?
Requests that fall outside the selected service scope may require separate arrangements.
Any material change to the agreed service should be discussed and accepted before additional work is undertaken.
13. What should I do with personal belongings before the appointment?
Customers should place valuable, personal or particularly delicate belongings in an appropriate location before the appointment and provide any relevant instructions in advance.
14. How do I contact customer support?
For questions about services, bookings, cancellations, deposits or other service matters, please contact:
Email: cleaning@shenqingjie.com
Telephone: xxx
We will review enquiries and respond as soon as reasonably practicable.
15. Do customers in Europe and the United States have consumer rights?
Yes. Applicable consumer protection and privacy laws may provide customers with statutory rights depending on their location and the nature of the service arrangement.
Nothing in our website terms is intended to exclude or restrict rights that cannot lawfully be excluded or restricted.
16. How is my personal information handled?
Personal information is handled in accordance with our Privacy Policy. Information may be used where reasonably necessary to administer bookings, communicate with customers, arrange requested services, maintain records and comply with applicable legal obligations.
17. Can the service information change?
Service descriptions, availability and booking arrangements may be updated from time to time. The information and terms applicable to a customer’s booking will be provided during the relevant booking process.
18. How can I contact you about a specific booking?
Please email cleaning@shenqingjie.com and provide your booking details, service address and the nature of your enquiry where applicable. This will help us identify and review the relevant booking.
Contact Information
Company: xxx
Brand: Shenqingjie
Email: cleaning@shenqingjie.com
Address: xxx
Telephone: xxx
Website: www.shenqingjie.com